Osborne Plumbing And Drain

The reviews indicate several recurring themes and significant issues associated with Osborne Plumbing and Drain.High Pricing and Deceptive Billing: A large number of reviews point to the exorbitant fees charged for relatively simple plumbing services. Customers reported costs significantly above industry standards, such as nearly $500 for a basic drain snaking. There are allegations that the compa... Read more

The reviews indicate several recurring themes and significant issues associated with Osborne Plumbing and Drain.High Pricing and Deceptive Billing: A large number of reviews point to the exorbitant fees charged for relatively simple plumbing services. Customers reported costs significantly above industry standards, such as nearly $500 for a basic drain snaking. There are allegations that the company misrepresents the services being provided, leading to unexpected and inflated bills after work is completed.Unprofessional Conduct: Multiple customers described interactions with technicians and company representatives as unprofessional. Issues include rude behavior from staff members, such as dismissive remarks and a lack of courtesy during service calls. The company's owner, Angela, came under criticism for her responses to customer complaints, with accusations of being dismissive or disrespectful.Poor Quality of Work: Several reviews mention that plumbing issues remain unresolved even after service was rendered, indicating a potential lack of capability or thoroughness among the technicians. Customers have expressed dissatisfaction with both the quality of service and the follow-up, as some felt their concerns were not adequately addressed.Customer Service Issues: A consistent thread throughout the reviews is the lack of effective communication and resolution from the company after initial service. Many customers reported waiting for callbacks that never came or receiving inadequate responses when they reached out with concerns.Mixed Experiences: While a few reviews acknowledged a degree of professionalism and reasonable pricing from some technicians, these instances are overshadowed by the overwhelming negative experiences shared by many others. Positive comments highlighted the friendliness and punctuality of staff but often contrasted sharply with negative experiences regarding service efficacy and pricing clarity. Overall, the sentiment surrounding Osborne Plumbing and Drain is predominantly negative, with significant room for improvement in areas such as transparency, customer service, and technical competence to regain customer trust and satisfaction. Read less