Building Trust Plumbing

Several key themes emerge from the reviews of Building Trust Plumbing. The first is a strong emphasis on professional service. Many customers commend Jason and his team for their professionalism, as they not only arrive on time but also maintain cleanliness during their work. This is an essential factor for many homeowners, especially in personal spaces like their kitchens and bathrooms. Secondly... Read more

Several key themes emerge from the reviews of Building Trust Plumbing. The first is a strong emphasis on professional service. Many customers commend Jason and his team for their professionalism, as they not only arrive on time but also maintain cleanliness during their work. This is an essential factor for many homeowners, especially in personal spaces like their kitchens and bathrooms. Secondly, customers frequently mention the transparency and straightforwardness of Jason regarding the plumbing issues faced. He is praised for explaining different options available, from DIY solutions to comprehensive repairs. This level of honesty is particularly appreciated by clients who have previously dealt with less scrupulous service providers. Furthermore, many reviews reflect a sentiment of gratitude for the problem-solving skills exhibited by Jason. From effectively identifying leaks that previous plumbers had failed to detect to providing cost-saving advice, he is seen as a valuable resource for homeowners. However, there are notable criticisms concerning pricing. Some customers express concerns about the non-emergency service fees and the perceived high markup on parts, leading to feelings of being overcharged. A few clients highlighted their frustration with the lack of clarity in pricing and the need for a detailed estimate before service commencement. Finally, while the majority of rapport is positive, there are a couple of instances of follow-up problems that led to delays in resolving issues. Customers noted difficulty in reaching out for post-service checks, with one customer mentioning that their payment was stopped after an unresolved leak issue, which led to further complications before corrective action was taken. In conclusion, Building Trust Plumbing is well-regarded for its customer service and plumbing expertise, though they might benefit from clearer communication about costs and improved follow-up processes to ensure continued customer satisfaction and trust. Read less