A Preferred Plumber

The reviews highlight a strong positive sentiment towards individual employee Dewey, who is repeatedly commended for his honesty, quality of work, and caring demeanor. Customers particularly appreciated his ability to provide accurate assessments that saved them significant amounts of money, as seen in the review comparing a $2200 quote to the more reasonable solution offered by Dewey. The recurri... Read more

The reviews highlight a strong positive sentiment towards individual employee Dewey, who is repeatedly commended for his honesty, quality of work, and caring demeanor. Customers particularly appreciated his ability to provide accurate assessments that saved them significant amounts of money, as seen in the review comparing a $2200 quote to the more reasonable solution offered by Dewey. The recurring theme of trustworthiness and professionalism associated with Dewey enhances the company's reputation and reflects well on A Preferred Plumber's brand when represented by capable staff members. However, the sentiments are countered by some less favorable experiences, particularly regarding communication and transparent pricing. One reviewer expressed frustration about issues with the call center, pointing to a breakdown in customer service processes that impacted their experience negatively. This reviewer Read less