A-American Plumbing

A-American Plumbing scores extremely poorly across all four dimensions, driven by an overwhelming volume of negative reviews spanning nearly a decade. Professionalism is the most-cited concern, with repeated complaints about a rude office receptionist, technicians arriving late or not at all, no-call no-shows, and in one case a technician yelling at a customer. Project completion is critically def... Read more

A-American Plumbing scores extremely poorly across all four dimensions, driven by an overwhelming volume of negative reviews spanning nearly a decade. Professionalism is the most-cited concern, with repeated complaints about a rude office receptionist, technicians arriving late or not at all, no-call no-shows, and in one case a technician yelling at a customer. Project completion is critically deficient — multiple reviewers describe jobs left unfinished, repairs that failed shortly after completion, technicians lacking proper tools or parts, and complete abandonment of work orders without follow-up. On the experience dimension, reviewers describe technicians admitting limited knowledge, misdiagnosing problems, performing unnecessary disassembly, and producing repairs that required a second plumber to correct. Pricing concerns are significant, with multiple accounts of inflated estimates, charges for work not performed, and attempts to upsell repairs that were either unnecessary or already covered under warranty. The handful of positive reviews (roughly 6 out of 35) describe specific technicians — Jerry, Jeff, Cody on rare occasions, and Richard in one instance — performing well, but these are clearly exceptions rather than the rule. Read less