Piper Plumbing Home & Commercial Services

The analysis of the recent reviews for Piper Plumbing reveals several key themes that both highlight the strengths and weaknesses of the company.Positive Feedback on Staff and Service Quality: Some customers have praised the professionalism and expertise of the plumbing technicians. They appreciated the knowledgeable staff and the quality of work performed. For instance, satisfactory experienc... Read more

The analysis of the recent reviews for Piper Plumbing reveals several key themes that both highlight the strengths and weaknesses of the company.Positive Feedback on Staff and Service Quality: Some customers have praised the professionalism and expertise of the plumbing technicians. They appreciated the knowledgeable staff and the quality of work performed. For instance, satisfactory experiences were noted regarding drain cleaning and emergency services, with customers mentioning reasonable pricing and quick response times. Regular customers cited positive long-term experiences with the owner and staff, reinforcing the notion that when service is rendered, it meets or exceeds expectations.Communication Issues: A recurring theme in the negative reviews is a lack of communication from the company. Several reviewers highlighted frustration over missed appointments and an inability to reach anyone via phone. Issues such as unreturned calls, no-shows for scheduled service, and inadequate updates on arrival times were particularly prominent, leading to significant dissatisfaction among customers.Service Inconsistency: There seems to be a disparity in service quality depending on circumstances. While some customers experienced exemplary service, others reported issues related to service not being completed as promised, leading to feelings of being undervalued and neglected as clients. The mention of being charged for the presence of two plumbers without clear justification was another significant complaint.Mixed Reviews on Pricing: While many customers found Piper's pricing reasonable given the quality of work, some expressed discontent with perceived unethical practices in billing, particularly when dealing with unresolved issues. Instances of high charges for incomplete work appear to be a point of contention for several customers.Overall Recommendations: Despite the negative experiences, some customers expressed a willingness to recommend the company based on positive prior interactions. However, the prevailing sentiment focuses on a critical need for improvements in communication practices and reliability in service fulfillment. In summary, Piper Plumbing demonstrates potential with capable staff and quality services; however, they need to address the significant communication breakdowns and consistency in service delivery to enhance customer satisfaction overall. Read less