East Coast Mechanical

ECM exhibits a significant quality divide. Professionalism and technical experience are generally strong, with many customers praising courteous, knowledgeable technicians and efficient installations. However, pricing practices are a major weakness, with extensive complaints about inflated costs, hidden charges, and aggressive upselling tactics. Project completion is inconsistent—while many jobs... Read more

ECM exhibits a significant quality divide. Professionalism and technical experience are generally strong, with many customers praising courteous, knowledgeable technicians and efficient installations. However, pricing practices are a major weakness, with extensive complaints about inflated costs, hidden charges, and aggressive upselling tactics. Project completion is inconsistent—while many jobs are completed promptly and cleanly, numerous reviews document delayed parts, missed appointments, and unresolved issues. The company's warranty interpretation and contract exclusions are frequently disputed, creating customer frustration. Recent reviews (2024-2025) show more negative patterns than older reviews, suggesting service quality has declined. Read less