Tri-State Plumbing & Septic

The analysis of the reviews indicates a systemic failure in service delivery and customer engagement at Tri-State Plumbing & Septic. Key issues highlighted include:Poor Time Management: Customers reported that technicians arrived late, compromising their trust and reliability. The mention of a technician arriving an hour and a half late illustrates a lack of respect for customer time.Inaccurate Qu... Read more

The analysis of the reviews indicates a systemic failure in service delivery and customer engagement at Tri-State Plumbing & Septic. Key issues highlighted include:Poor Time Management: Customers reported that technicians arrived late, compromising their trust and reliability. The mention of a technician arriving an hour and a half late illustrates a lack of respect for customer time.Inaccurate Quotes and Pricing: A recurring theme is the discrepancy between written quotes and the actual pricing presented by technicians on-site. One reviewer noted a quote for $1875 after an initial promise, suggesting a troubling practice of providing misleading estimates.Questionable Technical Assessments: The critique of a specific technician's (Ricky's) diagnostic skills points to a pattern of overestimating problems without proper investigation or the use of necessary tools. This raises concerns about the expertise and professionalism of the company's workforce.Customer Exploitation: Reviews suggest an exploitive approach toward customers, particularly vulnerable individuals. The negative experience described by a female customer showcases a troubling tactic of attempting to manipulate customers into signing contracts without thorough evaluations.Positive Alternatives Available: One customer successfully resolved their plumbing issue with another service provider at significantly lower costs, highlighting that alternatives exist and customers can benefit from seeking second opinions. Overall, the collective feedback underscores the urgent need for leadership at Tri-State Plumbing & Septic to reassess their operational practices, employee training, and customer service philosophy to restore trust and improve their reputation in the marketplace. Read less