Provident Plumbing

Provident Plumbing scores reasonably well on professionalism in terms of individual technician demeanor — many reviewers praised punctuality, courtesy, and communication from field staff. However, this dimension is dragged down by serious and recurring failures in office responsiveness, scheduling reliability, and follow-through on complaints, including ignored emails and unanswered calls. Prici... Read more

Provident Plumbing scores reasonably well on professionalism in terms of individual technician demeanor — many reviewers praised punctuality, courtesy, and communication from field staff. However, this dimension is dragged down by serious and recurring failures in office responsiveness, scheduling reliability, and follow-through on complaints, including ignored emails and unanswered calls. Pricing is the weakest dimension, with a substantial number of reviewers explicitly calling out high costs, misleading coupon deals, and a sense of being upsold unnecessarily. Project completion is a significant concern: multiple reviews describe abandoned work, incomplete jobs, unresolved damage, and work that required follow-up visits or had to be finished by another contractor. Experience scores moderately — most technicians demonstrated adequate skill for routine jobs, but several reviews document misdiagnosis, poor workmanship, and one egregious case of a plumber refusing to complete a job correctly and leaving an open sewage trench. Read less