Ken

Quality of Service: Many reviews highlight the technical proficiency and professionalism of the plumbers, particularly Keith and Chase. Positive mentions of their work ethic and commitment to thoroughness provide a counterbalance to the concerns about service quality. Customers appreciate when technicians are open to questions and provide detailed explanations of the issues at hand.Pricing Concern... Read more

Quality of Service: Many reviews highlight the technical proficiency and professionalism of the plumbers, particularly Keith and Chase. Positive mentions of their work ethic and commitment to thoroughness provide a counterbalance to the concerns about service quality. Customers appreciate when technicians are open to questions and provide detailed explanations of the issues at hand.Pricing Concerns: A recurring point of contention is the perceived high cost of services. Multiple customers report feeling that they were overcharged for relatively straightforward plumbing tasks, with complaints pointing out prices that range significantly above market rates. This has led to a negative perception of the company's value proposition among some reviewers.Communication Issues: Several customers experienced miscommunication regarding service estimates and expectations. Instances where final charges exceeded initial estimates by hundreds of dollars sparked feelings of being misled. Many reviewers express disappointment over the company's transparency in pricing.Customer Service Shortcomings: While some individuals had positive interactions with staff, numerous reviews described negative experiences with office management and communication post-service. Complaints include unresponsiveness to follow-ups and a lack of accountability for damages incurred during service, leading to frustration and unresolved issues for several customers.Safety and Compliance: Serious safety concerns were raised regarding incidents where technicians failed to follow necessary protocols, including not marking utilities before excavation, leading to dangerous situations like damaged gas lines. This has understandably led to significant fear concerning the company's attention to safety.Willingness to Recommend: Despite the significant complaints, some customers were willing to recommend Ken's Plumbing, primarily due to their experiences with specific technicians. Conversely, a significant number of reviewers caution others against utilizing the services due to their negative experiences.Mixed Recommendations: Overall, while individual technicians receive commendations, the general consensus reveals skepticism towards the company as a whole. This indicates a broader issue with customer service and consistency in delivering satisfactory work, despite a few standout employees. In conclusion, Ken's Plumbing has garnered a polarized reputation where competent and dedicated labor by individual employees struggles to overshadow systemic issues related to pricing, communication, and safety practices. Potential customers should weigh these factors carefully before engaging with the service. Read less