Gilbert Plumbing Services

The reviews depict a divided sentiment towards Gilbert Plumbing Services, centered primarily around one technician, Matt. On the positive side, several clients appreciate Matt's communication skills, professionalism, and attentiveness to customer needs. Reviewers mention timely service, attention to detail, and integrity in pricing, with some emphasizing their satisfaction with everything from tan... Read more

The reviews depict a divided sentiment towards Gilbert Plumbing Services, centered primarily around one technician, Matt. On the positive side, several clients appreciate Matt's communication skills, professionalism, and attentiveness to customer needs. Reviewers mention timely service, attention to detail, and integrity in pricing, with some emphasizing their satisfaction with everything from tankless installation to emergency repairs. Conversely, a subset of reviews highlights significant criticisms, particularly regarding value for money and the quality of the work performed. A particular customer laments having been overcharged for what they perceived as a brief and incomplete job, alongside complaints of negligence, such as leaving debris and improper installations. This inconsistency between experiences suggests that while there are capable technicians within the company, the quality can fluctuate and may depend on the specific crew assigned to a job. In summary, Gilbert Plumbing Services has the potential to deliver excellent service, as suggested by several positive reviews, yet it must address the glaring issues raised to ensure a more uniformly satisfactory customer experience. Read less