Duckett Plumbing

This contractor exhibits a stark bifurcation in performance. Older reviews (2010–2015) consistently praise professionalism, fair pricing, punctuality, and skilled workmanship, with Duane Duckett receiving high marks across all dimensions. However, recent reviews (2022–2024) reveal severe deterioration: the owner is described as rude, confrontational, and threatening; technicians fail to diagno... Read more

This contractor exhibits a stark bifurcation in performance. Older reviews (2010–2015) consistently praise professionalism, fair pricing, punctuality, and skilled workmanship, with Duane Duckett receiving high marks across all dimensions. However, recent reviews (2022–2024) reveal severe deterioration: the owner is described as rude, confrontational, and threatening; technicians fail to diagnose problems correctly, perform unnecessary repairs, and abandon incomplete work; and the owner has allegedly threatened legal action against customers who leave negative reviews. The BBB rating of F and licensing concerns corroborate customer complaints. The dramatic shift suggests either a change in ownership/management or a fundamental breakdown in business practices. Pricing remains competitive based on historical data, but this is overshadowed by professionalism failures and incomplete project delivery in recent cases. Read less