Overview of Company Customer Sentiment Analysis in May
The review set is deeply mixed, with two positive reviews praising punctuality and professionalism offset by three detailed negative reviews describing serious failures. Project completion is the most heavily penalized dimension: multiple reviewers report work left unfinished, no-shows after promised callbacks, a sewage leak caused by the company's own repair, a rag left in a drain line, and a non... Read more
The review set is deeply mixed, with two positive reviews praising punctuality and professionalism offset by three detailed negative reviews describing serious failures. Project completion is the most heavily penalized dimension: multiple reviewers report work left unfinished, no-shows after promised callbacks, a sewage leak caused by the company's own repair, a rag left in a drain line, and a non-functional gas line installation. Professionalism scores are dragged down significantly by accounts of poor communication, managers never returning calls, a crappy attitude on a return visit, and a review allegedly being removed from Google. Pricing received explicit criticism in one review citing $1,400 for a simple install and $3,000 total with substandard results, yielding a low score with limited confidence. Workmanship quality is undermined by multiple accounts of incorrect installations requiring third-party correction, though two reviews do describe competent and timely work. Read less