ARS Rescue Rooter

Professionalism and Customer Service: A recurring theme across most reviews is the lack of professionalism exhibited by ARS technicians and customer service representatives. Many customers described experiences with rude or dismissive staff who did not uphold basic standards of respect and courtesy. For instance, one customer reported a technician yelling at their elderly father, while another fel... Read more

Professionalism and Customer Service: A recurring theme across most reviews is the lack of professionalism exhibited by ARS technicians and customer service representatives. Many customers described experiences with rude or dismissive staff who did not uphold basic standards of respect and courtesy. For instance, one customer reported a technician yelling at their elderly father, while another felt threatened by a technician's comments about violence. This has led to an overarching dissatisfaction among customers, as professionalism is a fundamental expectation when hiring service providers.Communication Issues: Another major area of concern is ineffective communication. Multiple reviews pointed out instances where customers were left waiting for hours beyond their scheduled appointment without any prior notice. Promises of callbacks went unfulfilled, and there was a lack of transparency regarding scheduling changes. Of particular significance was the frustration expressed by customers who noted that they had to repeatedly reach out to the company for updates, revealing a failure in proactive communication from ARS.Pricing Complaints: Many reviewers highlighted concerns about pricing, describing experiences of perceived overcharging and price gouging. Issues included charges that vastly exceeded initial estimates and the feeling that customers were being charged for services at an excessive rate, such as a charge of $464 for a small amount of freon. This pricing dissatisfaction contributes to an impression that ARS is more focused on sales than on providing genuine service.Quality of Work: Several reviews raised alarms about the quality of work performed by technicians, citing cases of incomplete or incorrect repairs that led to further complications. Customers mentioned instances of technicians causing additional issues, such as improperly connecting plumbing, which worsened existing problems. This raises serious concerns about the competency and training of the technicians employed by ARS.Customer Follow-Up and Resolution: There seemed to be a complete lack of follow-up from management in response to complaints. Some customers expressed frustration that attempts to escalate issues were met with indifference and unresponsiveness, leading to a build-up of resentment towards ARS. Overall, the feedback paints a stark picture of a company struggling with fundamental operational issues that significantly impact customer satisfaction. Many customers expressed regret over their decisions to engage ARS for services, emphasizing the need for a reevaluation of both customer service practices and technician training. As it stands, the sentiment trend strongly indicates a lack of trust and a willingness for customers to seek alternatives to ARS Rescue Rooter. Read less