LCB Contracting Solutions

Overall, the sentiment surrounding LCB Contracting Solutions is largely negative, predominantly influenced by customer experiences pertaining to communication failures and service reliability. Many reviewers noted their disappointment with the company's inability to follow through on scheduled appointments, highlighting a specific incident where the company failed to show up between the promised t... Read more

Overall, the sentiment surrounding LCB Contracting Solutions is largely negative, predominantly influenced by customer experiences pertaining to communication failures and service reliability. Many reviewers noted their disappointment with the company's inability to follow through on scheduled appointments, highlighting a specific incident where the company failed to show up between the promised time frame without providing any prior notice. This lack of accountability left customers feeling ignored and neglected, as their attempts to contact the company went unanswered. Customers expressed significant frustration regarding their experiences, with one review mentioning the difficulty in getting a response despite multiple calls and messages. This recurring theme of unresponsiveness suggests a systemic issue within the company's communication protocols. The lack of proactive communication is another critical point; customers felt anxious and ultimately disappointed when they were not informed about appointment cancellations. Conversely, there was a brief note of praise for a technician named Musa, who was described as competent, respectful, and informative, which indicates that while there may be issues at the organizational level, individual employees can still provide satisfactory service. However, this positive experience appears to be an exception rather than a rule, as the overall impression is heavily marred by the negative aspects of the company's operations. In summary, unless LCB Contracting Solutions can address its communication issues and overall reliability, it risks losing more customers who prioritize timely and effective service. Read less