Franklin Plumbing & Drain Cleaning

Franklin Plumbing & Drain Cleaning has fostered a reputation for reliable customer service, as evidenced by several reviews praising the technicians' professionalism, promptness, and ability to resolve issues efficiently. Many customers expressed appreciation for the communication from the office staff, particularly mentioning Hope, who was consistently acknowledged for her helpfulness and respons... Read more

Franklin Plumbing & Drain Cleaning has fostered a reputation for reliable customer service, as evidenced by several reviews praising the technicians' professionalism, promptness, and ability to resolve issues efficiently. Many customers expressed appreciation for the communication from the office staff, particularly mentioning Hope, who was consistently acknowledged for her helpfulness and responsiveness. Instances where technicians provided insights about plumbing issues and preventative advice were also positively highlighted, contributing to the overall customer satisfaction. Despite these commendations, a prominent theme in the reviews is dissatisfaction with pricing. Multiple customers reported feeling that the charges were disproportionate to the value of the services rendered. For example, one reviewer expressed feeling taken advantage of regarding the cost of a simple repair, while another was quoted an unexpectedly high amount for dishwasher installation. This sentiment suggests a disconnection between customer expectations and the company's pricing strategy. Moreover, there were specific criticisms about the thoroughness of inspections, with one reviewer mentioning a missed significant issue that resulted in additional plumbing problems. This, coupled with other remarks about technicians failing to complete small tasks or causing additional damage, led to calls for improved attention to detail. In summary, while Franklin Plumbing & Drain Cleaning excels in customer service and timeliness, the company must address concerns related to pricing transparency and the thoroughness of their inspections to maintain and enhance customer satisfaction. Read less