Doby

The recent reviews for Doby's Plumbing and Gas suggest a generally favorable sentiment from most customers, reflecting appreciation for the company's deep-rooted expertise and reliable service. Multiple reviewers commended Henry Doby for his long-standing reputation and helpfulness, especially in emergency situations. The prompt response and efficient repairs of the water heater after a power surg... Read more

The recent reviews for Doby's Plumbing and Gas suggest a generally favorable sentiment from most customers, reflecting appreciation for the company's deep-rooted expertise and reliable service. Multiple reviewers commended Henry Doby for his long-standing reputation and helpfulness, especially in emergency situations. The prompt response and efficient repairs of the water heater after a power surge were particularly highlighted, with one customer giving a perfect score for timely service and effective solutions. However, the reviews are not without their significant critique. A glaring issue is cited where one customer experienced unprofessionalism during a billing situation, including an unexpected price increase, foul language from staff, and overall disrespect. This negative incident stands out starkly against the otherwise positive backdrop, indicating that while many customers value the service provided by Doby's Plumbing and Gas, there is a critical need to address customer service protocols and ensure consistency in employee professionalism. In summary, while Doby's Plumbing and Gas has garnered loyalty and positive feedback from many for their service reliability, they must address the isolated yet impactful instances of unprofessional conduct to enhance their overall reputation and customer satisfaction. Read less