Crew Plumbing & Drain

The shared reviews highlight a mix of sentiments towards Crew Plumbing & Drain, with both commendations and criticisms prominently featured. Positive Aspects:Responsive Customer Service: Several reviewers mentioned the company's swift response to plumbing issues, with specific praise for staff members, particularly Erin and Kevin, who went above and beyond to assist customers during emergencies.... Read more

The shared reviews highlight a mix of sentiments towards Crew Plumbing & Drain, with both commendations and criticisms prominently featured. Positive Aspects:Responsive Customer Service: Several reviewers mentioned the company's swift response to plumbing issues, with specific praise for staff members, particularly Erin and Kevin, who went above and beyond to assist customers during emergencies.Quality of Work: Customers noted that the plumbing issues were resolved effectively, with many praising the thoroughness and professionalism of the staff. Some reviews indicated that customers felt peace of mind after the job was completed.Recommendation Likelihood: A few customers explicitly recommended Crew Plumbing & Drain, highlighting their affordability compared to other local plumbers, especially during emergencies. The sense of gratitude expressed by customers further emphasized their satisfaction with the services provided. Negative Aspects:High Pricing: Multiple reviews indicated a strong sentiment of being overcharged, with customers feeling that the prices were excessive and disproportionate to the service rendered. Comparisons to other plumbers also suggested a lack of perceived value for the costs.Unprofessional Behavior: One reviewer mentioned an unsettling encounter with a staff member who exhibited erratic behavior regarding payment issues, which overshadowed the positive aspects of their service experience. This contributed to a feeling of discomfort and distrust.Inconsistent Experiences: While many customers reported positive experiences, the sharp contrast between these and the negative reviews suggests a discrepancy in service quality or customer treatment, leading to a split in overall customer satisfaction. In conclusion, Crew Plumbing & Drain has built a reputation for effective plumbing solutions and responsive service, but they face significant challenges regarding pricing transparency and professional conduct. Addressing these concerns could enhance their reputation and customer trust moving forward. Read less