Cool Care Heating, Air, Plumbing & Refrigeration

Cool Care Heating and Air receives a low WW Score driven by a substantial volume of negative reviews across all four dimensions. Professionalism is heavily penalized by repeated complaints of rude staff, poor callback responsiveness, unauthorized credit card charges, and dismissive attitudes toward warranty and billing disputes — with only a minority of positive reviews praising individual techn... Read more

Cool Care Heating and Air receives a low WW Score driven by a substantial volume of negative reviews across all four dimensions. Professionalism is heavily penalized by repeated complaints of rude staff, poor callback responsiveness, unauthorized credit card charges, and dismissive attitudes toward warranty and billing disputes — with only a minority of positive reviews praising individual technicians by name. Pricing is a consistent pain point, with multiple reviewers citing grossly inflated estimates, unexplained charges, and failure to honor warranties, far outweighing the handful of reviews calling the company affordable. Project completion is severely undermined by accounts of misdiagnosed problems requiring multiple return visits, unfinished or improperly completed work (e.g., ductwork not connected, gas logs never fixed after three visits), and poor follow-through on refunds and callbacks. Experience scores slightly higher than the other dimensions due to a few credible positive reviews praising specific technicians, but is dragged down by multiple explicit accounts of misdiagnosis, incorrect installations, and technicians lacking basic knowledge. Read less