Overview of Company Customer Sentiment Analysis in May
Caulder Plumbing receives overwhelmingly negative reviews across nearly every dimension, with 5 of 7 reviews rated 1-star. Professionalism is a major concern, with multiple reviewers explicitly describing rude behavior from the owner and staff, workers appearing to deliberately slow down to inflate labor hours, and technicians leaving without verifying work was complete. Pricing is the single most... Read more
Caulder Plumbing receives overwhelmingly negative reviews across nearly every dimension, with 5 of 7 reviews rated 1-star. Professionalism is a major concern, with multiple reviewers explicitly describing rude behavior from the owner and staff, workers appearing to deliberately slow down to inflate labor hours, and technicians leaving without verifying work was complete. Pricing is the single most-cited complaint, with reviewers describing non-itemized invoices, bait-and-switch quotes (e.g., $107.50–$250 quoted vs. $571.56 billed), and charges for repeat service calls caused by the company's own failures. Project completion is severely lacking, with multiple accounts of jobs left unfinished, problems not diagnosed correctly on the first visit, and customers being sent to source their own parts. The two positive reviews (both 5-star) provide some upward offset but are outnumbered and outweighed by the volume and specificity of negative accounts. Read less