Brasington Plumbing Heating & Air Conditioning

Brasington Heating & Air receives a deeply mixed record across all four dimensions. Professionalism is heavily dragged down by repeated no-shows, missed appointments without callbacks, a technician who disabled a unit without informing the customer, and a customer service representative who said she would be 'glad' to cancel a long-standing contract — though a handful of positive reviews do prai... Read more

Brasington Heating & Air receives a deeply mixed record across all four dimensions. Professionalism is heavily dragged down by repeated no-shows, missed appointments without callbacks, a technician who disabled a unit without informing the customer, and a customer service representative who said she would be 'glad' to cancel a long-standing contract — though a handful of positive reviews do praise courteous and timely technicians. Pricing is the weakest dimension, with multiple reviewers explicitly calling out excessive charges, a $375 seal replacement, overpriced HVAC quotes that were significantly undercut by competitors, billing discrepancies, and allegations of deceptive financing practices. Project completion is mixed: some jobs were completed cleanly and on time, but there are documented cases of wrong equipment being delivered, work left unfinished, gas not being turned back on, a code-violating drain installation, and a subcontractor who failed to show. Experience scores modestly above average due to several reviewers praising skilled and knowledgeable technicians, but is offset by a case where a technician missed a simple capacitor fix and recommended full unit replacement, and another involving a code-violating installation that required a third party to correct. Read less