Brasington Plumbing Heating & Air Conditioning

The sentiment expressed in the reviews showcases a bifurcation between positive and negative experiences with Brasington Plumbing Heating & Air Conditioning. On the positive side, customers report satisfaction with the prompt and effective resolution of issues, particularly in the case of air conditioner repairs. One review specifically commended the efficiency and honesty of the technicians, hi... Read more

The sentiment expressed in the reviews showcases a bifurcation between positive and negative experiences with Brasington Plumbing Heating & Air Conditioning. On the positive side, customers report satisfaction with the prompt and effective resolution of issues, particularly in the case of air conditioner repairs. One review specifically commended the efficiency and honesty of the technicians, highlighting a successful repair that restored functionality to the AC unit. Conversely, a recurring theme in the negative reviews revolves around pricing and perceived value. Several customers felt that charges were excessively high for relatively simple tasks, such as replacing a toilet tank seal or diagnosing issues with an HVAC unit. An elderly widow was cited as having been charged $375 for a repair that could have cost less than $5 if approached differently. This sentiment extends to other customers who are unhappy with the high estimates for replacements and services, contrasting remarkably with the more reasonable quotes from competing firms. In addition to concerns about pricing, multiple reviews pointed to issues related to service quality. Instances of miscommunication are prevalent, particularly when technicians failed to notify customers about vital decisions regarding their HVAC units Read less