Overview of Company Customer Sentiment Analysis in May
Both reviews describe severely negative experiences with this contractor. Professionalism scores near zero due to explicit reports of no-call-no-shows, failure to return calls, and broken promises across both reviews. Project completion is critically low — in both cases the installed AC units failed shortly after installation, warranty service was not honored, and both customers were forced to h... Read more
Both reviews describe severely negative experiences with this contractor. Professionalism scores near zero due to explicit reports of no-call-no-shows, failure to return calls, and broken promises across both reviews. Project completion is critically low — in both cases the installed AC units failed shortly after installation, warranty service was not honored, and both customers were forced to hire other contractors to fix the work. Pricing receives a slightly higher score only because large sums were paid upfront with some expectation of value, but the failure to honor warranties and the need to pay additional contractors for repairs makes the value deeply negative. Experience scores very low given that newly installed units failed within months in both cases, raising serious questions about the quality of the installation work performed. Read less