Mr. Rooter Plumbing of Greater Charleston

Mr. Rooter of Charleston scores strongly on professionalism, project completion, and technical experience, with dozens of reviewers praising named technicians like Lee, Parker, Tyler, Finley, and Zac for being knowledgeable, friendly, punctual, and thorough. Project completion is well-supported, with many reviews describing problems resolved quickly and completely, including same-day and emergency... Read more

Mr. Rooter of Charleston scores strongly on professionalism, project completion, and technical experience, with dozens of reviewers praising named technicians like Lee, Parker, Tyler, Finley, and Zac for being knowledgeable, friendly, punctual, and thorough. Project completion is well-supported, with many reviews describing problems resolved quickly and completely, including same-day and emergency responses. However, pricing is a significant and recurring weak point: multiple 1-star reviews explicitly cite charges of $225–$3,000 for minor repairs, lack of upfront quotes, and a strong sense of being overcharged, which substantially drags down the pricing dimension. The gap between the high service quality scores and the low pricing score reflects a consistent pattern where customers are satisfied with the work but feel the cost is disproportionate. Overall, the WW Score of 76.4 reflects a contractor with genuine technical strength and professionalism but a meaningful and documented pricing transparency problem. Read less