Mikes Plumbing Service

Positive Experiences: A significant portion of reviewers commend Mike's Plumbing for their prompt service and efficiency. Customers highlight the ease of communication, notably via text, and express gratitude for technicians who go 'above and beyond,' arriving on short notice and completing jobs effectively. Several reviews remark on low pricing and high-quality work, indicating a solid reputation... Read more

Positive Experiences: A significant portion of reviewers commend Mike's Plumbing for their prompt service and efficiency. Customers highlight the ease of communication, notably via text, and express gratitude for technicians who go 'above and beyond,' arriving on short notice and completing jobs effectively. Several reviews remark on low pricing and high-quality work, indicating a solid reputation in the Azusa area.Trust Issues: A recurrent theme is the erosion of trust, predominantly among senior customers. One reviewer explicitly cautioned other seniors against using Mike's services, expressing feelings of being overcharged for simple services. The contrast in experiences leads to inquiries about the company's integrity and its commitment to fair pricing, which is critical for building and maintaining customer loyalty.Inconsistency in Service: While many reviews praise professionalism, others recount instances of no-shows and unreturned calls. These inconsistencies contribute to the negative sentiment surrounding customer service, highlighting a need for improvement in scheduling reliability and follow-up communication. Some customers have expressed satisfaction regardless of the initial hiccups, as long as the issues were eventually addressed, suggesting that effective problem resolution can mitigate initial disappointments.Perceived Overcharging: Several customers expressed dissatisfaction with unexpected charges that exceeded initial quotes. This left some feeling misled, especially when they had previous experiences with more economical service providers. Clients are openly questioning the pricing structure at Mike's Plumbing Service, signaling a crucial area for improvement.Work Quality and Professionalism: Many reviewers laud the quality of the work performed, specifically mentioning the cleanliness and attention to detail of the service staff. Positive sentiments around the professionalism of technicians like Rob are consistent, indicating that while a few isolated experiences are negative, the overall craftsmanship remains a strong point for the company. In summary, Mike's Plumbing Service benefits from a strong core of satisfied customers who affirm the quality of the technical work done. However, management needs to address ongoing concerns regarding communication and pricing transparency to bolster its reputation and increase customer satisfaction across the board. Read less