Lighthouse Plumbing & Repair

In analyzing the reviews for Lighthouse Plumbing & Repair, several key trends and sentiments emerge:Positive Experiences: Multiple customers commend the company for quick response times and efficient service. For instance, one reviewer highlights a successful plumbing installation for their kitchen sink and dishwasher, praising both the work done and the pricing. Another customer notes the effecti... Read more

In analyzing the reviews for Lighthouse Plumbing & Repair, several key trends and sentiments emerge:Positive Experiences: Multiple customers commend the company for quick response times and efficient service. For instance, one reviewer highlights a successful plumbing installation for their kitchen sink and dishwasher, praising both the work done and the pricing. Another customer notes the effectiveness of the service in clearing a difficult kitchen sink clog in a short time and also appreciates the affordability and punctuality.Professionalism vs. Unprofessionalism: While some reviewers reference Bobby's talent and skillfulness, which enhances their experiences, others criticize his professionalism. A specific comment points out a troubling incident where a customer had to hire another plumber to fix a leak that Bobby failed to address. This discrepancy indicates a potential inconsistency in service quality, as well as customer handling.Communication Challenges: Several reviews point to issues with communication, particularly the delay in responses. One reviewer specifically mentions that although Bobby is talented, he tends to be very busy, leading to slower return times on calls and messages. This has left some customers feeling neglected and frustrated when they need immediate assistance.Reputation Management: The review highlighting a customer's change of heart after receiving attention for a prior negative review reflects Lighthouse Plumbing & Repair Read less