J Stephens Plumbing

J Stephens Plumbing demonstrates strong professionalism with consistently praised responsiveness, punctuality, and courteous technicians (82.5/100). Technical expertise and workmanship quality are solid (80.0/100), with many customers noting knowledgeable staff. However, project completion reliability has deteriorated significantly, with multiple recent reviews (April-May 2025) documenting no-show... Read more

J Stephens Plumbing demonstrates strong professionalism with consistently praised responsiveness, punctuality, and courteous technicians (82.5/100). Technical expertise and workmanship quality are solid (80.0/100), with many customers noting knowledgeable staff. However, project completion reliability has deteriorated significantly, with multiple recent reviews (April-May 2025) documenting no-shows, missed appointments, unfinished jobs, and failure to return calls—a stark contrast to older positive reviews. Pricing shows concerning patterns, with several customers reporting overcharges, price gouging, and refusal to honor quoted estimates (68.0/100). The company appears to have experienced ownership or management changes that have negatively impacted service consistency. Read less