Fix-it 24/7 Air Conditioning, Plumbing & Heating

Across the reviews, there is a notable channeling of both commendation and criticism. Many customers highlighted a favorable experience with knowledgeable technicians who were courteous and efficient, with several naming specific employees for their exceptional service. Customers appreciated timely responses and the quality of repairs, suggesting a segment of clients are satisfied with the technic... Read more

Across the reviews, there is a notable channeling of both commendation and criticism. Many customers highlighted a favorable experience with knowledgeable technicians who were courteous and efficient, with several naming specific employees for their exceptional service. Customers appreciated timely responses and the quality of repairs, suggesting a segment of clients are satisfied with the technical capabilities of the team. However, contrasting these positive remarks, several reviews voiced significant discontent regarding customer service and pricing. A recurring theme pertains to high costs for services, including instances where customers felt pressured into accepting high quotes or encountered surprising additional charges. This has led to feelings of mistrust, with customers perceiving a lack of transparency from the company regarding pricing structures. The company's claimed "24/7" service was also scrutinized, as some users reported delays in receiving service after hours, leading to disappointment and skepticism about the reliability of advertised emergency services. Customers expressed frustration over cancelled appointments, stating it reflected poorly on company reliability and customer care. Ultimately, while some customers reported excellent hands-on service, a negative perception surrounding pricing and customer service strategies significantly impacted the overall brand image. In summary, Fix-it 24/7 appears to offer high-quality technician work that some customers can rave about; however, significant concerns regarding cost transparency and customer service practices must be addressed to improve overall satisfaction and trust in their services. Read less