Crosby Plumbing

The majority of reviews reflect a deep satisfaction with Crosby Plumbing's service, particularly noting the following positive aspects:Timeliness and Efficiency: Numerous customers emphasized Crosby Plumbing's quick response times. Many reviews mention technicians arriving promptly, especially during after-hours emergencies, and completing jobs efficiently.Professionalism and Expertise: Reviewers ... Read more

The majority of reviews reflect a deep satisfaction with Crosby Plumbing's service, particularly noting the following positive aspects:Timeliness and Efficiency: Numerous customers emphasized Crosby Plumbing's quick response times. Many reviews mention technicians arriving promptly, especially during after-hours emergencies, and completing jobs efficiently.Professionalism and Expertise: Reviewers consistently commend the professionalism and knowledge of the staff. The technicians are often described as friendly, approachable, and willing to explain the plumbing issues and solutions thoroughly.Quality of Work: Several customers highlighted the quality of the repairs and installations performed by the technicians. Positive experiences included effective solutions for plumbing issues and minimal mess left after service.Value for Money: While many reviewers praised the reasonable pricing for the work done, there were nuanced complaints regarding transparency in costs. A few customers mentioned feeling overcharged or disappointed with the final bills, especially for seemingly simple tasks like faucet installations.Customer Service: The phone communication experience was noted as a strength, with positive interactions during initial calls for service. Customers appreciated the assistance offered, including guidance on simple repairs without charge. However, some negative points were raised:High Charges: Two reviews mentioned significant dissatisfaction with the pricing, particularly regarding additional expenses that felt unjustified, which led to feelings of being taken advantage of.Service Accountability: In one instance, a customer reported that Crosby Plumbing did not take responsibility for incorrectly installed equipment, which caused further out-of-pocket expenses for a new pump. This reflects a concern over service accountability.Follow-up Communication: A review expressed frustration at not receiving a callback after requesting a quote, which can be a critical factor in customer satisfaction. In summary, while Crosby Plumbing enjoys a strong reputation characterized by professional service and prompt responses, they may need to address inconsistencies in pricing perception and service accountability to solidify their positive standing among all clientele. Read less