Charleston Heating and Air

Charleston Heating and Air demonstrates significant and consistent problems across all dimensions. While some older reviews (2013-2017) and a few recent ones praise professionalism and installation quality, the overwhelming majority of reviews document serious issues: chronic equipment failures within 1-4 years of installation, repeated service calls for the same problems, poor follow-through on w... Read more

Charleston Heating and Air demonstrates significant and consistent problems across all dimensions. While some older reviews (2013-2017) and a few recent ones praise professionalism and installation quality, the overwhelming majority of reviews document serious issues: chronic equipment failures within 1-4 years of installation, repeated service calls for the same problems, poor follow-through on warranty claims, and refusal to take responsibility for faulty workmanship. Pricing is a major complaint, with customers reporting markups of 2-3x competitor rates, aggressive upselling of unnecessary units, and inflated labor charges. Project completion suffers from missed callbacks, incomplete diagnoses, and unresolved issues. The company's business model appears designed to generate repeat service revenue rather than deliver lasting solutions. Read less