Brunson Water & Air

The sentiment surrounding Brunson Water & Air is overwhelmingly negative, with numerous reviews highlighting unprofessionalism, lack of communication, and possible unethical practices. Customers express frustration over unanswered calls, delayed services, and perceived dishonesty regarding pricing and repairs. The experiences detailed indicate a profound dissatisfaction with the service quality, a... Read more

The sentiment surrounding Brunson Water & Air is overwhelmingly negative, with numerous reviews highlighting unprofessionalism, lack of communication, and possible unethical practices. Customers express frustration over unanswered calls, delayed services, and perceived dishonesty regarding pricing and repairs. The experiences detailed indicate a profound dissatisfaction with the service quality, accountability, and overall trustworthiness of the company, pointing to a troubling trend in customer service and reliability. Detailed Sentiment Analysis Across the reviews, several common themes emerge, each reflecting dissatisfaction with Brunson Water & Air's service:Lack of Communication: Many reviews emphasize the frustration of being unable to reach the service provider. Customers report difficulty getting responses regarding their inquiries or service follow-ups, suggesting a serious lapse in customer service protocols.Unprofessional Conduct: The accounts frequently mention the unprofessional behavior of the staff, particularly with one technician named Joey. Instances where he reportedly showed up intoxicated or failed to maintain proper business etiquette contribute to a negative perception of the company. This behavior appears to erode trust and customer confidence significantly.Questionable Ethics: Reviews suggest that there may be unethical practices at play, with customers feeling misled about the scope of work and pricing. One review particularly points to the technician suggesting unnecessary repairs, creating suspicions of an attempt to overcharge customers. This raises concerns about the honesty and integrity of the services offered.Delayed Services and Scheduling Issues: Customers have mentioned repeated delays in service, including cancellations on short notice without proper communication. Such experiences are particularly upsetting when urgent repairs, like air conditioning during a heat wave, are involved.Quality of Work: There are alarming mentions of potential safety risks due to inadequate repairs, including findings of live wires in one instance. This not only reflects poor workmanship but also raises safety concerns for clients. Overall, the reviews paint a stark picture of a company that is failing its customers in multiple aspects, leading to significant dissatisfaction and mistrust. Customers are discouraged from recommending the company based on their experiences, calling into question Brunson Water & Air Read less