Overview of Company Customer Sentiment Analysis in May
CJ Nemes receives overwhelmingly negative feedback across all four scored dimensions. Professionalism is critically poor, with multiple reviewers citing no-shows without notice, failure to communicate, rude behavior, and dismissive attitudes toward long-standing customers. Project completion is the most damning dimension: reviewers consistently describe abandoned jobs, unresolved problems, and bei... Read more
CJ Nemes receives overwhelmingly negative feedback across all four scored dimensions. Professionalism is critically poor, with multiple reviewers citing no-shows without notice, failure to communicate, rude behavior, and dismissive attitudes toward long-standing customers. Project completion is the most damning dimension: reviewers consistently describe abandoned jobs, unresolved problems, and being forced to hire other plumbers to finish or fix the work. Pricing concerns are also significant, with one reviewer paying $250 for an unfixed problem and another paying $400 only to have the same issue recur two weeks later, followed by a disputed $6,000 upsell that a second opinion deemed unnecessary. On the experience dimension, specific technical failures are cited — including improperly pitched pipes, a missing Hartford Loop that caused a system crack, and a misdiagnosis of a collapsed pipe that turned out to be a simple clog — all pointing to serious workmanship deficiencies. Read less