Overview of Company Customer Sentiment Analysis in May
CJ Nemes Plumbing receives overwhelmingly negative feedback in recent reviews, with three separate 1–2 star reviews from 2023 describing the contractor hanging up on customers, failing to show up on scheduled days without notice, and refusing to follow through on ordered parts. Professionalism is the most-mentioned dimension and scores extremely low, driven by multiple accounts of rude communica... Read more
CJ Nemes Plumbing receives overwhelmingly negative feedback in recent reviews, with three separate 1–2 star reviews from 2023 describing the contractor hanging up on customers, failing to show up on scheduled days without notice, and refusing to follow through on ordered parts. Professionalism is the most-mentioned dimension and scores extremely low, driven by multiple accounts of rude communication, no-shows, and dismissive behavior. Project completion also scores poorly, as multiple jobs were left incomplete or abandoned mid-process. The two positive reviews — both from 2019–2020 — describe satisfactory work and timely responses, which slightly elevate the experience score, but these are significantly outweighed by the more recent negative pattern. The single pricing mention is a negative one, with a customer explicitly stating the job was 'totally underbid,' suggesting possible issues with quote accuracy or scope management. Read less