Paul Anderson Drain Cleaning

Paul Anderson Drain Cleaning earns strong marks for responsiveness, punctuality, and fair pricing across a large volume of reviews, with many customers praising same-day or next-day service and transparent quotes. However, the score is meaningfully pulled down by several serious negative incidents: a repeat-visit failure where the same drain issue was never resolved across four visits, a case wher... Read more

Paul Anderson Drain Cleaning earns strong marks for responsiveness, punctuality, and fair pricing across a large volume of reviews, with many customers praising same-day or next-day service and transparent quotes. However, the score is meaningfully pulled down by several serious negative incidents: a repeat-visit failure where the same drain issue was never resolved across four visits, a case where technicians left debris inside a toilet causing additional flooding and the owner responded dismissively and hung up on the customer, a toilet reinstallation that leaked the next day with warranty service refused, and a missed appointment with no service rendered. These are not minor complaints — they represent failures in both workmanship and customer accountability. Pricing and communication when things go well are genuine strengths, but the pattern of poor owner responses to complaints is a notable and recurring concern. Read less