Del Tufo Plumbing & Heating

Del Tufo Plumbing shows significant inconsistency across reviews, with stark polarization between highly satisfied long-term customers and severely dissatisfied recent clients. Professionalism is the primary weakness, with multiple detailed accounts of rude, aggressive, and dismissive behavior from office staff (particularly Claire) and field technicians, alongside poor communication and unrespons... Read more

Del Tufo Plumbing shows significant inconsistency across reviews, with stark polarization between highly satisfied long-term customers and severely dissatisfied recent clients. Professionalism is the primary weakness, with multiple detailed accounts of rude, aggressive, and dismissive behavior from office staff (particularly Claire) and field technicians, alongside poor communication and unresponsiveness. Project completion is compromised by documented instances of incomplete repairs requiring callbacks, damaged property (carpet staining), and unresolved follow-up issues. Technical experience and workmanship are consistently praised when work is completed properly, but this strength is undermined by execution failures. Pricing appears fair to competitive for satisfied customers but is perceived as excessive by those with poor experiences. Read less