All Phase Heating & Cooling

The reviews for All Phase Heating & Cooling reveal a stark divide in customer experiences. On one hand, certain clients highlight efficiency and affordability. For instance, those who received timely repairs, such as furnace installations, report satisfaction with the results, recommending the company for its reasonable prices and effective work. Customers appreciated the upfront nature of pricing... Read more

The reviews for All Phase Heating & Cooling reveal a stark divide in customer experiences. On one hand, certain clients highlight efficiency and affordability. For instance, those who received timely repairs, such as furnace installations, report satisfaction with the results, recommending the company for its reasonable prices and effective work. Customers appreciated the upfront nature of pricing, transparency during service calls, and the helpful demeanor of some staff members. Positive interactions typically centered around urgent repair needs and professional service delivered by Peter, who seems to be a pivotal figure in those favorable experiences. On the contrary, a significant portion of the reviews express severe dissatisfaction, emphasizing a lack of reliability and accountability. Common complaints include:Missed Appointments & Poor Communication: Numerous customers found themselves scheduled for appointments that did not materialize, with many reporting multiple instances of no-shows and inadequate notification. The absence of evening and weekend service hours was particularly frustrating for those with full-time jobs.Installation Errors: Several clients documented serious flaws in installation, such as incorrect furnace conversions from natural gas to propane, which posed significant safety hazards. The subsequent delays in rectifying these issues created further distress.Inadequate Customer Support: Customers noted a troubling pattern of unreturned calls and messages, leading to feelings of neglect. Follow-ups often went unanswered, contributing to an impression of disorganization within the company and raising doubts about their work ethic.Conflicts Over Pricing & Services Rendered: Clients expressed feelings of being overcharged for unsatisfactory services, with some stating they were billed for repairs that were either not performed or inadequately executed. This dissatisfaction was prevalent among those who had to pay for additional repairs after hiring other contractors to fix mistakes made by All Phase. Given these reviews, it's evident that while All Phase Heating & Cooling does have the capability to deliver quality service, their operational and customer service shortcomings have led to a substantial loss of trust among clients. The unsettled issues reported suggest that the company may need to focus on improving communication, reliability, and service quality to enhance overall customer satisfaction and reputation. Read less