A B Hoxie Well & Pump

A.B. Hoxie Well & Pump stands out positively among most reviewers due to its timely service and the professionalism exhibited by its technicians. The responsiveness to emergency situations is frequently mentioned, with multiple customers noting that technicians arrived on-site within just a few hours of their calls. This aspect of service is valued by customers who face urgent water-related issues... Read more

A.B. Hoxie Well & Pump stands out positively among most reviewers due to its timely service and the professionalism exhibited by its technicians. The responsiveness to emergency situations is frequently mentioned, with multiple customers noting that technicians arrived on-site within just a few hours of their calls. This aspect of service is valued by customers who face urgent water-related issues. The technicians' knowledge and courtesy receive consistent praise. Many customers relay experiences where technicians not only addressed the immediate problems but also took the time to explain the issues at hand and discuss potential future maintenance needs. This proactive approach enhances customer trust and satisfaction. Positive words like "fantastic," "efficient," and "helpful," along with specific praises for individual employees, are common throughout the reviews. However, there are criticisms that highlight potential issues in pricing and billing practices. Some reviewers reported feeling that services were overpriced, indicating dissatisfaction with the overall cost relative to the service received. Concerns surrounding payment policies, such as the stipulation for cash or check payments only, also led to adverse sentiments, particularly for those who experienced logistical difficulties in adhering to these terms. Moreover, a few reviews pointed out frustrations regarding service quality, particularly about the handling of warranty issues and the perceived lack of professionalism during those interactions. Some customers felt dismissed when they raised concerns about additional charges or service accuracy, which detracted from their overall experience. In summary, while A.B. Hoxie Well & Pump appears to consistently deliver high-quality technical service and maintains a reputation for being friendly and efficient, potential clients should be informed about the nuances of pricing and payment policies to avoid dissatisfaction. Customers are largely left with a sense of gratitude for the service provided but are advised to stay vigilant regarding billing and service agreements to ensure a positive experience. Read less