The Plumber Company

The Plumber Company demonstrates strong technical expertise and generally responsive service, but is significantly hampered by serious professionalism and follow-through issues. While many customers praise specific technicians (Shane, Ryan, Brandon, Doug) for skill and knowledge, the company suffers from critical gaps in communication, project completion, and office management. Multiple reviews do... Read more

The Plumber Company demonstrates strong technical expertise and generally responsive service, but is significantly hampered by serious professionalism and follow-through issues. While many customers praise specific technicians (Shane, Ryan, Brandon, Doug) for skill and knowledge, the company suffers from critical gaps in communication, project completion, and office management. Multiple reviews document unresolved callbacks, abandoned work (chimney cap installation), non-responsive ownership, and unprofessional office staff behavior. Pricing complaints are frequent and consistent, with customers citing rates as excessive relative to market standards. The company's WW Score reflects a polarized customer base: strong positive experiences with field technicians offset by damaging negative experiences with management responsiveness and follow-through. Read less