The Pipe King

The reviews show contrasting sentiments regarding The Pipe King, revealing both negative and positive experiences among customers.Negative Experiences: - One reviewer accused the company of being untrustworthy, suggesting that they have a history of operating under different names (e.g., TPS Plumbing and Matthews Plumbing Service), raising concerns about their reliability. The mention of overc... Read more

The reviews show contrasting sentiments regarding The Pipe King, revealing both negative and positive experiences among customers.Negative Experiences: - One reviewer accused the company of being untrustworthy, suggesting that they have a history of operating under different names (e.g., TPS Plumbing and Matthews Plumbing Service), raising concerns about their reliability. The mention of overcharging and missing personal property adds to the complaints, indicating serious trust issues.Positive Experiences: - On the brighter side, multiple reviews praise specific employees, like Matthew and Chris, for their outstanding service. Customers expressed appreciation for the prompt follow-up via Yelp and the ability to address plumbing issues without requiring an on-site visit, especially noted during stressful times such as the holiday season. This highlights a customer-centric approach and readiness to assist beyond expectations.Common Themes: - The stark contrast reveals a split in service delivery. While some customers had distressing experiences, others enjoyed sincere help and solutions. The positive reviews stress aspects like fast response times, effective communication, and ethical practices during service calls, which seem to resonate well with customers looking for reliable plumbing services.Overall Impression: - Customers contemplating The Pipe King should remain cautious due to the highlighted trust issues while understanding that there are commendable service aspects worth considering. The dual nature of customer reviews suggests that experiences may vary significantly, emphasizing the need for potential clients to approach with a degree of caution and preparedness. Read less