The Permanent Solution

This contractor exhibits a stark bifurcation in customer experience. Professionalism scores relatively well (72.5) with consistent praise for punctuality, communication, responsiveness, and courteous demeanor across 16 reviews. However, pricing is severely problematic (28.0), with 10 reviews explicitly citing excessive charges, opaque pricing structures, and quotes 2-3x higher than market rates fo... Read more

This contractor exhibits a stark bifurcation in customer experience. Professionalism scores relatively well (72.5) with consistent praise for punctuality, communication, responsiveness, and courteous demeanor across 16 reviews. However, pricing is severely problematic (28.0), with 10 reviews explicitly citing excessive charges, opaque pricing structures, and quotes 2-3x higher than market rates for identical work. Project completion is critically weak (45.0) due to multiple documented instances of incomplete work, failed repairs requiring third-party fixes, and unfulfilled refund promises spanning months. Experience shows moderate technical competence (68.0) but is undermined by problem-solving failures on complex issues. The company's willingness to charge for unsuccessful work and the pattern of broken commitments significantly damage overall trustworthiness. Read less