Tech 1 Plumbing & Heating

The reviews indicate a highly critical perspective regarding the services rendered by Tech 1 Plumbing & Heating. A common theme is the lack of follow-through on promises made by management, particularly concerning timelines and refunds. Customers feel ignored and under-appreciated, with one reviewer sharing an experience where their relative's mounting frustrations led to escalating actions, such ... Read more

The reviews indicate a highly critical perspective regarding the services rendered by Tech 1 Plumbing & Heating. A common theme is the lack of follow-through on promises made by management, particularly concerning timelines and refunds. Customers feel ignored and under-appreciated, with one reviewer sharing an experience where their relative's mounting frustrations led to escalating actions, such as pursuing collection after being ghosted. Additionally, there are firm complaints about the unprofessional demeanor of staff, notably the technician's arrogance and dismissive behavior towards customer concerns. The technician's reported threat regarding damaging the customer's property unless payment was made immediately adds to the deeply negative perception of the company's professionalism. Instead of fostering trust, these actions have led to feelings of vulnerability and frustration on the part of the clients. The billing practices also raised eyebrows, with customers noting that estimates began at a steep minimum price, coupled with a concerning request for tips on the invoice. This perceived demand left customers feeling uncomfortable and exploited. Many reviewers also expressed dissatisfaction with the overall environment, mentioning physical breadcrumbs left behind and a lack of respect for the customer's space, which contributes to a negative experience. Finally, the overall sentiment is one of disillusionment, as customers feel that the company fosters a toxic atmosphere rather than demonstrating care for quality work and customer satisfaction. The references to staff distractions, unprofessional conversations, and alleged substance use during work paint a troublesome picture of the company's workplace culture. Read less