Statewide Plumbing & Heating

The reviews of Statewide Plumbing & Heating reveal a wide spectrum of sentiments, ranging from high praise for professionalism and efficiency to strong dissatisfaction with pricing and customer service. Common Positive Findings:Professionalism and Timeliness: Several reviews emphasized the punctuality of the technicians, who were described as friendly and knowledgeable. Customers appreciated how ... Read more

The reviews of Statewide Plumbing & Heating reveal a wide spectrum of sentiments, ranging from high praise for professionalism and efficiency to strong dissatisfaction with pricing and customer service. Common Positive Findings:Professionalism and Timeliness: Several reviews emphasized the punctuality of the technicians, who were described as friendly and knowledgeable. Customers appreciated how quickly and efficiently they completed tasks, often highlighting that projects were finished within the expected timeframe.Quality of Work: Some clients praised the company's technical skills, noting successful repairs and installations, and highlighting that they were deemed a reliable choice for plumbing and heating needs. Common Negative Findings:Price Concerns: A recurring theme throughout the reviews was the perception of overpricing. Many customers felt they were charged exorbitant rates for what they considered simple tasks, leading to feelings of being ripped off, especially in comparison to competitors.Poor Communication: Multiple customers reported issues with scheduling and communication, specifically mentioning delays in response times and a lack of follow-ups from the company. This led to feelings of frustration and dissatisfaction, particularly when emergency situations were involved.Customer Service Issues: Several reviewers mentioned negative interactions with customer service representatives, labeling them as unhelpful, rude, or dismissive. Complaints included not receiving estimates as promised and feeling disregarded when raising concerns about pricing or service execution.Problems with Transparency: Customers expressed frustration over the lack of clear communication regarding charges, particularly concerning labor costs and what the final bill would encompass. Instances of being upsold additional work that was not initially requested or needed further deepened the mistrust. In summary, while there are commendable aspects of Statewide Plumbing & Heating in terms of their operational efficiency and some customer engagements, significant concerns about pricing transparency, communication, and overall customer service continue to mar the company's reputation. The mixed reviews suggest a pressing need for the company to address these issues to enhance customer satisfaction and trust. Read less