S B Carbone Plumbing & Heating

SB Carbone Plumbing & Heating demonstrates solid technical competence and generally reliable project completion, with many customers praising quick response times and quality workmanship. However, professionalism scores are significantly dragged down by multiple documented instances of poor customer service, rudeness, and communication failures—particularly from owner Steve Carbone. Pricing conc... Read more

SB Carbone Plumbing & Heating demonstrates solid technical competence and generally reliable project completion, with many customers praising quick response times and quality workmanship. However, professionalism scores are significantly dragged down by multiple documented instances of poor customer service, rudeness, and communication failures—particularly from owner Steve Carbone. Pricing concerns appear in roughly 22% of reviews, with complaints about high charges, unexpected fees, and aggressive upselling tactics. The company shows inconsistency: some crews and technicians (Angelo, Bill, Jeremy) receive consistent praise, while others generate serious complaints. Recent reviews (2024–2025) are predominantly positive, but older reviews reveal systemic issues with scheduling, follow-up, and owner demeanor. Read less