RE Coogan Heating

R.E. Coogan presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by multiple credible accounts of unauthorized work, failure to return calls, no-shows, and dismissive owner behavior — despite several positive reviews praising friendliness, punctuality, and responsiveness. Project completion is a serious concern: at least three reviews ... Read more

R.E. Coogan presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by multiple credible accounts of unauthorized work, failure to return calls, no-shows, and dismissive owner behavior — despite several positive reviews praising friendliness, punctuality, and responsiveness. Project completion is a serious concern: at least three reviews describe abandoned or incomplete jobs, improperly torqued fittings causing flooding, incorrect wiring, and months-long delays in follow-through. Pricing is a notable weakness, with multiple reviewers citing unexpected bills, charges for quotes, credit card surcharges, and pricing $3,000 above competitors — partially offset by a few reviews praising fair or reasonable pricing. Technical experience scores moderately; several reviewers praised knowledgeable diagnostics and quality installs, but the leaking combi unit with loose bolts and incorrect parts on a shower installation reflect real competency gaps. Read less