RE Coogan Heating

The reviews indicate a significant variation in customer experiences with R.E. Coogan Heating. Positive Sentiments:Promptness and Responsiveness: Numerous reviews emphasize the company's quick response to service calls, especially during emergencies. Customers appreciated timely help, particularly in situations involving heating failures during cold spells.Professionalism and Teamwork: Several r... Read more

The reviews indicate a significant variation in customer experiences with R.E. Coogan Heating. Positive Sentiments:Promptness and Responsiveness: Numerous reviews emphasize the company's quick response to service calls, especially during emergencies. Customers appreciated timely help, particularly in situations involving heating failures during cold spells.Professionalism and Teamwork: Several reviewers highlighted the professionalism of the staff, noting their friendly demeanor and willingness to explain technical issues clearly. Specifically, Bob Coogan and his team received praise for their commitment to customer satisfaction and thoroughness in completing jobs.Quality of Work: Positive comments revolve around successful installations and repairs, with customers expressing satisfaction over completed projects such as HVAC installations and boiler replacements. Negative Sentiments:Communication Issues: A recurrent theme in the negative reviews concerns poor communication, particularly regarding follow-ups and updates on service appointments. Customers expressed frustration at receiving verbal quotes with no written confirmation or experiencing significant delays in getting callbacks.Disputed Charges and Unauthorized Work: Several customers reported instances of receiving unexpected charges for work they had not agreed to or were unaware was being performed, indicating a possible lack of clarity in the pricing structure.Incomplete Services and Lack of Follow-Up: Some reviews mention incomplete jobs and the failure of the company to return to finish the work. These experiences led to feelings of dissatisfaction and distrust among several former customers. In conclusion, while R.E. Coogan Heating has solidified a base of loyal customers who commend their quick service and knowledgeable staff, the company faces challenges in maintaining consistency in its communication and billing practices. The dichotomy of experiences presents a critical area of improvement for the company to align customer expectations with service delivery. Read less