Platinum Home Services

Platinum Home Services shows strong recent performance (2024–2025) with numerous reviewers praising punctuality, professionalism, and technical knowledge from named technicians like Ben, Devin, Steve, and Andrew. However, a meaningful cluster of 1-star reviews — spanning 2015 through 2023 — describes serious failures including incomplete work, billing disputes, scheduling incompetence, and a... Read more

Platinum Home Services shows strong recent performance (2024–2025) with numerous reviewers praising punctuality, professionalism, and technical knowledge from named technicians like Ben, Devin, Steve, and Andrew. However, a meaningful cluster of 1-star reviews — spanning 2015 through 2023 — describes serious failures including incomplete work, billing disputes, scheduling incompetence, and at least two separate furnace installation failures where other contractors had to correct the work. Pricing received a significantly reduced score due to one detailed complaint alleging a $350 charge for unresolved work and a refusal to refund, alongside a separate allegation of upselling unnecessary services. Project completion was penalized heavily due to multiple explicit accounts of abandoned or improperly completed jobs, including a furnace that never worked correctly and a job that took two months without resolution. The overall picture is a company that has improved in recent years but carries a documented history of serious service failures that cannot be ignored. Read less