National Refrigeration

National Refrigeration earns strong marks across all four dimensions, with professionalism being the most consistently praised attribute — punctuality, politeness, communication, and responsiveness are mentioned repeatedly across dozens of reviews spanning nearly two decades. Experience and technical competence are also well-documented, with many reviewers specifically calling out technicians by... Read more

National Refrigeration earns strong marks across all four dimensions, with professionalism being the most consistently praised attribute — punctuality, politeness, communication, and responsiveness are mentioned repeatedly across dozens of reviews spanning nearly two decades. Experience and technical competence are also well-documented, with many reviewers specifically calling out technicians by name and praising their diagnostic ability and thoroughness. Project completion scores are solid but tempered by a small number of serious negative reviews describing abandoned repairs, unresolved gas leaks, code violations, and poor follow-through on callbacks — these are significant outliers but cannot be ignored. Pricing is generally viewed as fair and competitive, though a handful of reviewers flagged costs as excessive or felt they were overcharged for unresolved issues. The negative reviews, while a minority, describe genuinely serious failures including multiple gas leaks left unresolved, a misdiagnosis recommending a $6,000 furnace replacement that turned out to be a $200 fix, and a billing dispute with a senior citizen for a problem that was never fixed. Read less