Mr. Rooter Plumbing of Rhode Island

Mr. Rooter / Greenwood Plumbing scores reasonably well on professionalism and responsiveness, with a large volume of recent reviews praising punctuality, courteous technicians, and strong communication including pre-arrival notifications and emailed invoices. Project completion is generally positive in recent years, with many customers reporting same-day or next-day resolution of emergencies, thou... Read more

Mr. Rooter / Greenwood Plumbing scores reasonably well on professionalism and responsiveness, with a large volume of recent reviews praising punctuality, courteous technicians, and strong communication including pre-arrival notifications and emailed invoices. Project completion is generally positive in recent years, with many customers reporting same-day or next-day resolution of emergencies, though a meaningful cluster of older and some recent negative reviews describe incomplete work, failed diagnostics, and jobs that required a second company to actually fix the problem. Pricing is the most consistently criticized dimension across the review history, with numerous customers — spanning 2006 to 2025 — describing charges as excessive, flat-rate pricing as opaque, and several alleging outright price gouging or upselling of unnecessary work. Technical experience receives mixed signals: many reviewers praise knowledgeable technicians by name, but a persistent thread of negative reviews across multiple years describes misdiagnoses, incorrect repairs, and technicians recommending costly replacements for problems that other companies fixed cheaply. The score reflects a genuinely capable company with strong recent performance but a documented history of pricing complaints and workmanship failures that cannot be ignored. Read less