Mr. Rooter Plumbing of Norfolk County

The reviews for Mr. Rooter Plumbing of Norfolk County present a mixed sentiment with notable dissatisfaction regarding customer service and punctuality, contrasted by some positive experiences highlighting prompt response and quality service from certain technicians. While some customers experienced significant frustration regarding scheduling delays and perceived dishonesty in pricing, others pra... Read more

The reviews for Mr. Rooter Plumbing of Norfolk County present a mixed sentiment with notable dissatisfaction regarding customer service and punctuality, contrasted by some positive experiences highlighting prompt response and quality service from certain technicians. While some customers experienced significant frustration regarding scheduling delays and perceived dishonesty in pricing, others praised specific plumbers for their professionalism and thoroughness. Overall, sentiment leans negative due to recurring issues with service reliability, suggesting that systemic improvements in customer interaction and operational processes may be necessary. In-depth analysis reveals several common findings among the reviews. First, a pattern of poor customer service emerges, particularly concerning scheduling and communication. Customers frequently reported rescheduling issues leading to frustration, especially in urgent situations like flooding or plumbing failures. The dispatch fee and overall pricing were also points of contention, with some customers feeling that they were overcharged or misled about necessary services. Conversely, there are individuals who appreciated the efficient response times and the quality of work performed when technicians were able to attend to their issues. Specific employees such as Jake and Andy received commendations for their professionalism and knowledge, indicating that while the brand experiences systemic issues, individual team members can provide assistance that meets customer expectations. In summary, while rapid response and skilled technicians can lead to positive experiences, the company must address customer service consistency and transparency to improve overall satisfaction. Read less