ModCon Service and Support

ModCon S&S presents a deeply divided picture across its review history. A small number of positive reviews praise Rich's technical knowledge, responsiveness, and professional demeanor, with one recent 2024 review highlighting good communication and follow-through on a boiler replacement. However, the negative reviews are detailed, specific, and serious — describing misdiagnosis, replacement of w... Read more

ModCon S&S presents a deeply divided picture across its review history. A small number of positive reviews praise Rich's technical knowledge, responsiveness, and professional demeanor, with one recent 2024 review highlighting good communication and follow-through on a boiler replacement. However, the negative reviews are detailed, specific, and serious — describing misdiagnosis, replacement of working parts, refusal to honor prior service commitments, rude customer service from management, and pricing that is consistently described as far above market rate (e.g., $400 for a 25-minute cleaning, $611 for a pump sold locally for $312). The pattern of pricing complaints across multiple independent reviewers is particularly damaging to the pricing dimension. Project completion and experience scores are pulled down significantly by multiple accounts of failed diagnoses and unresolved issues that required other contractors to fix. Read less