ModCon Service and Support

The reviews for ModCon Service and Support reflect a broad spectrum of customer sentiment, marked by both positive and negative experiences. On the positive side, some reviewers commend the company for competitive pricing and professional installation. Multiple users highlight the expertise of their technicians, noting satisfaction with prompt responses to service calls and effective resolution ... Read more

The reviews for ModCon Service and Support reflect a broad spectrum of customer sentiment, marked by both positive and negative experiences. On the positive side, some reviewers commend the company for competitive pricing and professional installation. Multiple users highlight the expertise of their technicians, noting satisfaction with prompt responses to service calls and effective resolution of issues. There is particular praise for the customer-oriented approach of specific employees, like Jenn, the Office Manager, showcasing the impact of effective communication and customer service. Conversely, numerous reviews express deep dissatisfaction with ModCon's service quality, particularly in the context of boiler repairs and maintenance. Common complaints include overcharging for services, which many customers described as exorbitant in comparison to local competitors. Issues related to customer service are notably prevalent; reviewers reported rudeness from staff members, especially in management roles, as well as a lack of responsiveness to concerns raised regarding service problems and billing. This has fostered sentiments of distrust, with several users feeling misled about the company's service capabilities, particularly concerning their ability to service specific brands like Navian. Furthermore, there are critiques about the thoroughness of repairs performed by ModCon technicians. In several instances, customers described having to seek out alternative local companies to address issues that ModCon failed to fix correctly, highlighting a perceived lack of skill among technicians. This further amplifies the sentiment of frustration, as some customers reported that they felt their time and financial resources were wasted. Overall, while a minority of users remain satisfied with ModCon's service, the overarching sentiment is one of disappointment and caution, urging potential customers to consider alternative service providers. The stark contrast in customer experiences suggests systemic issues within the company's service delivery processes that need to be addressed. Read less